License Information

Operator Details and Licensing

VegaZone Casino is owned and operated by GBL Solutions N.V., a company incorporated and registered under the laws of Curaçao. The company’s registered address is Dr. Henri Fergusonweg 1, Curaçao. The registration number assigned to GBL Solutions N.V. by the competent authorities of Curaçao is 155090.

Payment processing services on behalf of GBL Solutions N.V. are carried out by its subsidiary, Ramtinar Techconsult Limited, a company registered in the Republic of Cyprus under registration number ΗΕ 412602, with a registered office at Kasou 18, Office 41, 1086, Nicosia, Cyprus. Ramtinar Techconsult Limited acts solely in its capacity as a Payment Agent and does not hold independent gambling operating rights.

The official website of the operator is accessible at https://vegazone-casino-nz.com/. All correspondence, account queries, and compliance-related communications may be directed to support@vegazone-casino-nz.com.

Gambling Licence

GBL Solutions N.V. holds a valid Online Gaming Licence issued by the Curaçao Gaming Control Board (GCB), the statutory licensing and regulatory authority established under the laws of Curaçao. The licence is of the following type and status:

• Licence type: Online Gaming Licence (OGL)
• Licence number: OGL/2024/589/0556
• Issuing authority: Curaçao Gaming Control Board (GCB)
• Licence status: Active

The licence authorises GBL Solutions N.V. to offer online casino gaming services, including slot games, table games, live dealer games, crash games, and other electronic gambling products, to eligible players in permitted jurisdictions on an international basis. The licence was issued in accordance with the National Ordinance on Hazard Games (Landsverordening op de Hazardspelen) and the applicable regulations of the Curaçao Gaming Control Board.

Players may verify the current status of the licence directly through the Curaçao Gaming Control Board’s public licence register at www.gcb.cw. The licence number and operator name are also displayed in the footer of the official VegaZone Casino website for immediate reference.

Territory of Service and Eligibility

Geographic Scope

VegaZone Casino provides its online gambling services on an international basis to players in jurisdictions where online gambling at offshore-licensed operators is not expressly prohibited by applicable law. The platform is specifically adapted to serve players resident in New Zealand, including support for New Zealand dollars (NZD) as a transactional currency and payment methods commonly available to New Zealand residents.

Under the Gambling Act 2003 (New Zealand), no offshore online casino operator is licensed by a New Zealand domestic authority. However, the Act does not criminalise participation by New Zealand residents in online gambling services offered by operators licensed in other jurisdictions. The operator makes no representations regarding the legal position of individual players and recommends that all prospective players satisfy themselves as to the applicable law in their jurisdiction of residence before registering an account.

The operator reserves the right to restrict access to the platform in any jurisdiction where offering or receiving online gambling services is not permitted. Players are responsible for ensuring that their use of the platform is lawful in their country or territory of residence.

Restricted Jurisdictions

VegaZone Casino does not accept registrations from players located in, or ordinarily resident in, jurisdictions where online casino gaming is prohibited or where GBL Solutions N.V. does not hold an applicable licence. A current and complete list of restricted jurisdictions is set out in the operator’s Terms and Conditions, which are available at https://vegazone-casino-nz.com/. Players are required to confirm their eligibility upon registration and to notify the operator of any subsequent change in their jurisdiction of residence.

Age Verification and Minimum Age Requirement

Access to real-money gambling services on VegaZone Casino is strictly limited to individuals who are aged 18 years or older at the time of registration. This requirement applies universally and without exception across all jurisdictions in which the platform operates, including New Zealand.

The operator employs a mandatory age verification process as part of its Know Your Customer (KYC) procedures. All players are required to confirm, upon registration, that they meet the minimum age requirement. Continued access to real-money services is conditional on the successful completion of identity verification, which may require the submission of government-issued photographic identification documents confirming date of birth. The operator reserves the right to suspend, restrict, or permanently close any account where age verification cannot be satisfactorily completed, and to withhold or reverse any deposits or pending withdrawals pending the outcome of such verification.

The operator takes reasonable technical measures to prevent underage access to its platform, including age declarations at registration and identity document review prior to the processing of withdrawals. Players who have reason to believe that a minor may be accessing their account are advised to contact the customer support team immediately and to make use of device-level parental control software available from providers such as Gamban.

Anti-Money Laundering and Know Your Customer Policy

Regulatory Obligations

GBL Solutions N.V. is subject to obligations under applicable anti-money laundering (AML) and counter-terrorist financing (CTF) legislation as a condition of its licence issued by the Curaçao Gaming Control Board. The operator maintains a comprehensive AML/CTF compliance programme consistent with the requirements of the Financial Action Task Force (FATF) Recommendations and applicable Curaçao legislation governing financial crime prevention.

KYC Verification Requirements

As part of its AML compliance obligations, the operator requires all registered players to complete a Know Your Customer (KYC) verification process prior to the processing of any withdrawal request, and in certain circumstances prior to or during account registration. The KYC process may require players to provide one or more of the following:

• A valid government-issued photographic identity document, such as a passport, national identity card, or driver’s licence;
• Proof of current residential address, such as a utility bill, bank statement, or official correspondence dated within the preceding three calendar months;
• Proof of ownership of the payment method used for deposits, such as a bank statement or a photograph of the relevant card showing the cardholder’s name and last four digits;
• Source of funds documentation, where required by the operator’s risk assessment procedures or applicable regulatory obligations;
• Additional information or documentation as may be required in specific circumstances at the operator’s reasonable discretion.

Players are encouraged to submit KYC documentation promptly upon creating an account, rather than waiting until a withdrawal is requested. Failure to complete KYC verification in a timely manner may result in delays to withdrawal processing. The operator will not process withdrawals to unverified accounts.

Transaction Monitoring

The operator maintains automated and manual systems for the ongoing monitoring of account activity and financial transactions. Unusual, suspicious, or high-risk transactions may be subject to enhanced due diligence review. The operator reserves the right to freeze or suspend accounts and to delay transactions where there are reasonable grounds to suspect financial crime or where additional verification is required to satisfy the operator’s compliance obligations. In accordance with applicable law, the operator may be required to report suspicious activity to the relevant competent authorities without prior notification to the player concerned.

Data Protection and Privacy

Collection and Use of Personal Data

GBL Solutions N.V. collects, processes, and stores personal data provided by players in connection with account registration, identity verification, financial transactions, and the ongoing operation of the platform. Personal data is processed on the lawful bases of contractual necessity, compliance with legal obligations, and, where applicable, legitimate interests of the operator.

The categories of personal data processed include, but are not limited to, identifying information (name, date of birth, nationality), contact details (email address, telephone number, residential address), account activity data, financial transaction records, and identity verification documents. Personal data is retained for the minimum period necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory retention obligations.

Technical Security Measures

All data transmitted between players and the VegaZone Casino platform is protected using industry-standard 256-bit Secure Socket Layer (SSL) encryption. This encryption standard is consistent with that used by financial institutions and major e-commerce platforms and ensures that personal and financial data cannot be intercepted or read by unauthorised third parties during transmission.

Internal access to personal data is restricted to personnel with a legitimate operational need, and appropriate technical and organisational security measures are in place to prevent unauthorised access, disclosure, alteration, or destruction of player data.

Third-Party Data Sharing

Personal data may be shared with third parties where such sharing is necessary for the operation of the platform, including payment processing service providers, identity verification providers, game software providers, and fraud prevention services. The operator does not sell personal data to third parties for marketing purposes. All third-party data processors are required to handle personal data in accordance with applicable data protection standards and the operator’s instructions.

The operator’s full Privacy Policy, which sets out in detail the purposes of data processing, the categories of data collected, the rights available to players in respect of their personal data, and the procedures for exercising those rights, is available at https://vegazone-casino-nz.com/.

Responsible Gambling

Operator Commitment

GBL Solutions N.V. recognises that, for a minority of individuals, gambling can lead to harmful consequences. The operator is committed to providing an environment in which gambling remains a form of entertainment and to making available the tools and information necessary to support informed and controlled gambling behaviour. The responsible gambling programme operated by VegaZone Casino is an integral part of the operator’s licensing obligations under the Curaçao Gaming Control Board framework.

Player-Controlled Tools

The following account management tools are available to all registered players through their account settings or upon request to the customer support team:

• Deposit limits: Players may set a maximum amount that they are permitted to deposit within a specified period (daily, weekly, or monthly). Limits take effect immediately when set and cannot be increased until a cooling-off period has elapsed.
• Reality Check: Players may activate an in-session notification that alerts them to the amount of time they have spent gambling during a session at configurable intervals.
• Take a Break: Players may apply a temporary account restriction of a specified duration, during which they will be unable to access real-money gambling services.
• Self-Exclusion: Players who consider that they have developed, or are at risk of developing, a gambling-related problem may request permanent self-exclusion from the platform. Self-exclusion requests are processed without delay and result in the permanent closure of the player’s account to real-money gambling activity. Players who self-exclude are strongly encouraged to seek support from independent gambling help organisations.

Requests to apply or modify responsible gambling restrictions may be submitted via the account settings area or by contacting the customer support team at support@vegazone-casino-nz.com.

External Support Resources

Players who are concerned about their gambling behaviour, or who are supporting someone else who may be affected, are encouraged to contact the following independent support organisations:

• Gambling Therapy: www.gamblingtherapy.org — Free international online support service for individuals affected by problem gambling.
• BeGambleAware: www.begambleaware.org — Information, advice, and support for people affected by gambling-related harm.
• New Zealand Problem Gambling Foundation: www.pgf.nz — Confidential support and helpline services available to New Zealand residents (0800 664 262).
• GamCare: www.gamcare.org.uk — Counselling and support services for individuals affected by gambling harm.

The operator does not permit individuals who have self-excluded from VegaZone Casino, or who are registered with any other gambling self-exclusion programme, to open new accounts or otherwise circumvent an existing self-exclusion. Any attempt to do so should be reported to the customer support team immediately.

Dispute Resolution

Internal Complaints Procedure

Any player who has a complaint or dispute in relation to their account, a transaction, a game outcome, or any other aspect of the operator’s services is invited to contact the customer support team in the first instance. Complaints may be submitted by the following means:

• Email: support@vegazone-casino-nz.com
• Live chat: Available 24 hours a day, seven days a week, via the official website.

Players are requested to provide, in their complaint submission, full details of the issue including the account username or registered email address, a clear description of the matter in dispute, the relevant date or dates, and any supporting documentation or transaction references. The operator will acknowledge receipt of complaints within a reasonable period and will endeavour to resolve complaints promptly and fairly.

Escalation and Alternative Dispute Resolution

In the event that a complaint cannot be resolved to the player’s satisfaction through the internal complaints procedure, the player may escalate the matter to the Curaçao Gaming Control Board as the relevant licensing authority. Contact details and procedures for submitting a complaint to the Curaçao Gaming Control Board are available on the GCB’s official website at www.gcb.cw.

Players should be aware that the dispute resolution options available under a Curaçao licence differ from those available under certain other regulatory frameworks, such as those of the United Kingdom or Malta. The operator is committed to engaging in the dispute resolution process in good faith and to complying with any determination issued by the relevant regulatory authority.

Governing Law

The operator’s Terms and Conditions, and the relationship between the operator and players, are governed by the laws of Curaçao. Disputes that cannot be resolved through the operator’s internal complaints procedure or the regulatory complaints process may be subject to the jurisdiction of the competent courts of Curaçao, subject to any mandatory consumer protection provisions that may apply in the player’s jurisdiction of residence.

Fairness and Game Integrity

All games offered on the VegaZone Casino platform are supplied by independent, internationally recognised software providers whose random number generators (RNGs) and game systems are subject to independent technical testing and certification. Software providers operating on the platform include, among others, Evolution, Play’n Go, Pragmatic Play, PG Soft, Spribe, BGAMING, Evoplay, Playtech, and Ezugi. Each of these providers is required to maintain applicable certifications from recognised independent testing laboratories such as eCOGRA, iTech Labs, or Gaming Laboratories International (GLI), as applicable.

The outcomes of all games are determined by certified random number generation processes and are not subject to manipulation by the operator or any third party after the result has been determined. Stated Return to Player (RTP) percentages are independently verified and represent the theoretical long-term return to players over a statistically significant number of game rounds, not the guaranteed outcome of any individual session or wager.

Updates to This Page

The information contained on this page reflects the operator’s licensing, compliance, and regulatory status as at the date of the most recent update. In the event of any material change to the operator’s licensing status, registered details, or applicable regulatory framework, this page will be updated accordingly. Players are encouraged to review this page periodically to ensure that they have access to the most current information. For any queries regarding the content of this page, please contact support@vegazone-casino-nz.com.